1. Detailed description of goods and/or services
    Dog Training Secrets is a business in the dog training industry that specializes in dog training education (online/in-person)
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within  1 days and delivery confirmed by way  email with login access to all training material online.
  3. Return and Refunds policy
    The provision of goods and services by Dog Training Secrets is subject to availability. In cases of unavailability, Dog Training Secrets will refund the client in full within 30 days. Cancellation of orders by the client will attract a _2_ % administration fee. Should you be unhappy with our product, we offer a 30 Day money back guarantee.
  4. Customer Privacy policy
    Dog Training Secrets shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Dog Training Secrets bank account, the details of which will be provided on request. Payments can also be made by PayPal.
  6. Card acquiring and security
    Card transactions will be acquired for Dog Training Secrets via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
    the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Dog Training Secrets separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    United States Dollars (USD).
  9. Responsibility
    Dog Training Secrets takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Dog Training Secrets chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  11. Variation
    Dog Training Secrets may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Dog Training Secrets (Sole Proprietor Matthew Andrew Couperthwaite) based in South Africa trading as
    Dog Training Secrets Inner Circle and with registration and Matthew Andrew Couperthwaite as owner.
  13. Your Company contact details
    Company Physical Address: 
    33 Merrifield Rd
    Pinetown Kzn
    3610
    South Africa.
    Email:support@matthewcouperthwaite.com
    Telephone: +27 63 269 3761